Guest Policies

Due to our current global climate, the cancellation policy is being revised on a frequent basis. Please contact our reservation specialists to find out the current cancellation policy for your reservation.

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Are never guaranteed.

Early Check-In

WHISTLER: You are welcome to stop by the Front Desk when you arrive in Whistler, and a Front Desk Agent will take your phone number to call you should the room be ready prior to 4 pm check-in.

KELOWNA: You are welcome to contact our property specialists a day before your arrival date. They will confirm with you should the vacation rental be ready prior to 4 pm check-in.

Late Check-Out

WHISTLER: If you would like a late check-out, please call the Front Desk on the morning of your check-out to see if possible. If you have not scheduled a late check-out with Front Desk and do not leave the unit by 10 am, a $250 late departure fee may apply.

KELOWNA: If you would like a late check-out, please contact our property specialists on the morning of your check-out to see if possible. If you have not scheduled a late check-out with our property specialists and do not leave the unit by 10 am, a $250 late departure fee may apply.

WHISTLER: Please contact one of our team members in advance to arrange for remote check-in should you be arriving after hours.

KELOWNA: Once your reservation has been confirmed, you will receive a private door code prior to your arrival. You are welcome to check-in anytime from 4 pm.

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Upon check-in, we require a Major Credit Card in order to take a security deposit of $350.00 (Owners & Exchange Guests) or $500.00 (Rentals). This is a pre-authorization, and not a charge, and therefore does not need to be credited back at the end of your stay.

If you are having your guests arrive before you, please let the Front Desk or Property Specialists know so that we have their names added to the reservation. Whoever checks in will have to provide a credit card for the security deposit, so please let your guests know that a credit card will be required in order for us to be able to provide access to the rental.

PLEASE NOTE: During your stay, Housekeeping will not be provided unless specifically requested (additional charges apply for any requested linens or cleaning).

WHISTLER: As a courtesy, Elevate provides an initial “welcome” supply of coffee, tea, tide/bounce, and related condiments. Additional packets of coffee, tea, condiments, tide/bounce etc., will be available at the Front Desk for a nominal charge of $1.00.

KELOWNA: As a courtesy, Elevate provides an initial “welcome” supply of coffee, tea, cleaning detergents, and related condiments. Any additional requests will be charged to your credit card.

Upon your departure from your stay, we do ask that you - 

• Strip all used beds.
• Put all dirty dishes in the dishwasher and turn it on.
• Return all furniture to its original placement.
• Remove garbage and sort recycling, and place it in appropriate bins outside.
• Please ensure that all lights are turned off, windows are closed, and doors are locked.

Pets are not allowed anywhere on the property.  There are pet hotels and boarding kennels available in the area. For additional details, please feel free to contact our team, who would be happy to assist you. 

A $500 fine will apply should a pet be taken into the rental without permission.

Rules & Regulations On WORKING DOGS In Whistler Strata & Hotels

Strata owners, occupants, tenants, and visitors are able to have their certified guide dog or service dog on the premises, regardless of strata bylaws or tenancy agreements banning or limiting pets. However, rental terms and strata bylaws that prohibit or restrict pets will still apply to the certified dogs in training. A dog must be fully certified as a guide dog or service dog in order to be on the premises.

Service dogs differ from emotional support animals because they receive special training in order to perform specific tasks to support people with disabilities. Given their different purpose and training requirements, emotional support animals do not hold the same certifications or status as service dogs.

Therapy and emotional support animals, including dogs, are not eligible for certification.

A hypo-Allergenic Cleaning Fee of $250 will be applied to any guest with a certified guide dog or service dog.

Smoking is not permitted in the rentals or in any common areas of the property. A $500 Hypo-Allergenic Cleaning Fee will be applied if any violation of this policy is determined.

Note: Whistler is a smoke-free village, and smoking is not permitted in many public areas (including Whistler AND Blackcomb mountains)

Each property has its own parking offering and requirements. Please contact our reservation specialist to find out more details.